Frequently Asked Questions
Q: What is a lab-grown diamond?
A: A lab-grown diamond is a diamond that is created in a laboratory using advanced technology. It has the same physical, chemical, and optical properties as a natural diamond, but it is grown in a matter of weeks rather than taking billions of years to form underground. Lab-grown diamonds are a sustainable and ethical alternative to mined diamonds.
Q: Are your diamonds real?
A: Yes, all of our diamonds are real and ethically grown in a laboratory.
Q: How do I care for my diamond jewelry?
A: We recommend that you clean your diamond jewelry regularly using a soft brush and warm, soapy water. You can also bring your jewelry to a professional jeweler for cleaning and maintenance.
Q: Can I return or exchange my purchase?
A: Yes, we accept returns and exchanges within 30 days of purchase. Please see our return policy for more details.
Q: What is your shipping policy?
A: We offer free shipping on all orders within the continental United States. Most orders will arrive within 5-7 business days. Please see our shipping and delivery policy for more details.
Q: Do you offer financing?
A: Yes, we offer financing through Affirm. Please see our financing options for more details.
Q: How can I contact customer service?
A: You can contact our customer service team by emailing [insert email address] or calling [insert phone number]. We're available Monday through Friday, 9am-5pm EST.
Q: Can I customize my jewelry?
A: Yes, we offer customization options for many of our jewelry pieces. Please contact us for more details.
Q: Are your prices competitive?
A: Yes, we offer high-quality lab-grown diamonds at competitive prices. We believe that everyone should be able to afford beautiful, ethical diamond jewelry.
If you have any other questions, please don't hesitate to contact us. We're here to help!